DELIVERY & RETURNS

DELIVERY AND COLLECTION

All delivery and collection dates on quinnharper.co.uk are given only for general guidance.

In most cases we are able to deliver the items to you within our estimated delivery times and, where we anticipate that this may be delayed, we will contact you to inform you of this delay.

We will fulfil your order by the date and time set out in the Dispatch Confirmation email or, if no date or time is specified, within a reasonable period from the date of the Dispatch Confirmation email, unless there are exceptional circumstances.

Where the items are to be delivered, we shall attempt to deliver the items to the address you specify for delivery, or if none, to the billing address of the credit or debit card you supply.

It is important that these addresses supplied by you to us are accurate.

In most cases, a signature will be required from you or the recipient on delivery. Items supplied are not for resale.

Duty and custom fees are set by the destination country customs authorities and is not included in your order total at the time of purchase. Any duties or taxes incurred are the responsibilities of the customer and will have to be paid by the customer.

We very much look forward to welcoming you, in person to our London showroom, where you can find our collection, without incurring any taxes, duties or delivery costs.

If we are unable to deliver the items to you or if the items are not collected, then we will be entitled to hold the item for you, until all payments of the return fee and charges due to non-delivery and re-shipment cost have been paid in full. Exception made to order dresses where we have a strict no refund/ no exchange policy.

It is important that you check your items upon receipt and always before use.

If any errors occur or issues arise then these need to be reported to us within 5 days on hello@quinnharper.co.uk quoting your Order Reference and a brief description of the issue so we can investigate, failure to do so within the 5 days of receiving the items may result in us being unable to provide a refund.

RETURN POLICY

We are happy to refund or exchange items ( not including pre-order dresses, hair accessories, in the shop purchase and Black Friday sale orders ) within 14 days from the date of order.

Please note that we operate a strict non-refund / non-exchange policy with all pre-order dresses, hair accessories, in the shop purchase and Black Friday sale orders.

Please make sure your items are returned new, unused, and with their original packaging and garment tags still attached. We cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label.

Unfortunately, returns that do not meet our guidelines cannot be accepted and shipped back to you.

Please note that we operate a strict non-refund / non-exchange policy with all pre-order dresses, hair accessories and in the shop purchase.

In certain circumstances, before your order has been made/dispatched, we may be able to cancel your order. Please contact us by telephone or email as soon as possible after placing your order, and Customer Service will advise if cancellation is available.

HOW TO RETURN?

• Please send your refund/exchange request to hello@quinnharper.co.uk
• Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers). Shoes must be in their original, undamaged package as it is considered part of the item.
• Once we receive the items in original condition we will refund the money back to your account excluding shipping cost and payment transaction fee.
• Kindly note that customers are responsible for the cost of returns.

WHAT ARE YOUR RETURNS ADDRESS?

331 King’s Road, Chelsea, London, SW3 5ES, United Kingdom

WHAT HAPPENS NEXT?

• Within one business day of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged). Please note that items must meet our return policy.
• Please note it can take a few more days for your bank to complete the refund, depending on their processing time.