| Shipping Options | Delivery time | Cost | Please Remember |
|---|---|---|---|
| Standard UK Delivery | 3 – 4 working days | £4.50 | Orders placed after 3pm (UK time) will be dispatched the next working day |
| Express UK Delivery | Next Working Day | £8.50 | Orders placed after 3pm (UK time) will be dispatched the next working day |
| Standard UK Delivery Spending Over £250 | 3 – 4 working days | Free | Orders placed after 3pm (UK time) will be dispatched the next working day |
| International Delivery | 5 – 7 working days | £45.00 | Orders placed after 2pm (UK time) will be dispatched the next working day |
| Collect from our Shop in Chelsea London | Next day | £0.00 | Your order will be ready for collection within 24 hours. |
We are happy to refund or exchange items (not including pre-order dresses and hair accessories & under wear for hygiene ) within 14 days from the date of arrival. Please make sure your items are returned new, unused, and with their original packaging and garment tags still attached. We cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label.
Please make sure your items are returned new, unused, and with their original packaging and garment tags still attached. We cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label.
Unfortunately, returns that do not meet our guidelines cannot be accepted and shipped back to you.
Please note that we operate a strict non-refund / non-exchange policy with all our made to order gowns and bespoke made-to-order gowns.
In certain circumstances, before your order has been made/dispatched, we may be able to cancel your order. Please contact us by telephone or email as soon as possible after placing your order, and Customer Service will advise if cancellation is available.
331 King’s Road, Chelsea, London, SW3 5ES, United Kingdom