DELIVERY & RETURNS
|Shipping Options||Delivery Time||Cost||Please remember . . .|
|Standard UK Delivery||2 – 3 working days||£4.20||Orders placed after 2pm (UK time) will be dispatched the next working day.|
|Express UK Delivery||Next working day||£7.50||Orders placed after 2pm will be dispatched the next working day.|
|International Delivery||2 – 4 working days||£25.00||Orders placed after 2pm on a Friday will be delivered the following Saturday.|
|Collect from our Shop in Chelsea London||Next day||£0.00||Your order will be ready for collection within 24 hours.|
We are happy to refund or exchange items (not including sale items and made to order dresses ) within 14 days from the date of arrival, if for any reason you change your mind—only exchange on sales items.
Please make sure your items are returned new, unused, and with their original packaging and garment tags still attached. We cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label.
Unfortunately, returns that do not meet our guidelines cannot be accepted and shipped back to you.
Please note that we operate a strict non-refund / non-exchange policy with all our made to order gowns and bespoke made-to-order gowns.
In certain circumstances, before your order has been made/dispatched, we may be able to cancel your order. Please contact us by telephone or email as soon as possible after placing your order, and Customer Service will advise if cancellation is available.
How to Return?
- Please send your refund/exchange request to email@example.com
- Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers). Shoes must be in their original, undamaged package as it is considered part of the item.
- Kindly note that customers are responsible for the cost of returns.
What are your returns address?
331 King’s Road, Chelsea, London, SW3 5ES, United Kingdom
What happens next?
- Within one business day of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged). Please note that items must meet our return policy.
- Please note it can take a few more days for your bank to complete the refund, depending on their processing time.