DELIVERY & RETURNS

Shipping OptionsDelivery timeCostPlease Remember
Standard UK Delivery3 – 4 working days£4.50Orders placed after 3pm (UK time) will be dispatched the next working day
Express UK DeliveryNext Working Day£8.50Orders placed after 3pm (UK time) will be dispatched the next working day
Standard UK Delivery Spending Over £2503 – 4 working daysFreeOrders placed after 3pm (UK time) will be dispatched the next working day
International Delivery5 – 7 working days£45.00Orders placed after 2pm (UK time) will be dispatched the next working day
Collect from our Shop in Chelsea LondonNext day£0.00Your order will be ready for collection within 24 hours.

RETURN POLICY

We are happy to refund or exchange items (not including pre-order dresses and on sale items) within 14 days from the date of arrival. Please make sure your items are returned new, unused, and with their original packaging and garment tags still attached. We cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label.

Please make sure your items are returned new, unused, and with their original packaging and garment tags still attached. We cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label.

Unfortunately, returns that do not meet our guidelines cannot be accepted and shipped back to you.

Please note that we operate a strict non-refund / non-exchange policy with all our made to order gowns and bespoke made-to-order gowns.

In certain circumstances, before your order has been made/dispatched, we may be able to cancel your order. Please contact us by telephone or email as soon as possible after placing your order, and Customer Service will advise if cancellation is available.

HOW TO RETURN?

WHAT ARE YOUR RETURNS ADDRESS?

331 King’s Road, Chelsea, London, SW3 5ES, United Kingdom

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