At Quinn Harper, we are committed to ensuring that you are satisfied with your online purchases. Please review our refund and exchange policy for items ordered through our website.
Online Purchases: Refund and Exchange Policy
14-Day Refund and Exchange Window: We offer a 14-day refund and exchange period starting from the day you receive your items. If you are not completely satisfied with your purchase, you may return or exchange it within this timeframe.
Eligible Items: Most items are eligible for a refund or exchange, except for the following:
Hair Accessories: Due to hygiene reasons, we cannot accept returns or exchanges for hair accessories.
Pre-Order Dresses: Items purchased as pre-order dresses are not eligible for refunds or exchanges.
Condition of Returned Items: To qualify for a refund or exchange, items must be returned in their original condition, unworn, unwashed, with tags attached, and in their original packaging. We reserve the right to refuse refunds or exchanges if the items do not meet these criteria.
Refund Process:
Initiating a Return: To initiate a return, please contact our customer service team at hello@quinnharper.co.uk within 14 days of receiving your order. Include your order number and details of the item(s) you wish to return.
Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
Processing Time: Once we receive your returned items and verify their condition, we will process your refund. Refunds will be issued to the original method of payment and may take up to 10 working days to appear in your account.
Exchange Process:
Initiating an Exchange: To exchange an item, contact our customer service team at hello@quinnharper.co.uk within 14 days of receiving your order. Include your order number and details of the item(s) you wish to exchange.
Exchange Shipping: Customers are responsible for shipping costs associated with returning the original item and shipping the replacement item.
Processing Time: Exchanges will be processed once we receive and verify the condition of the original item. We will then ship the replacement item to you.
Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer service team within 2 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
We appreciate your business and strive to provide you with high-quality products and excellent customer service.
High Street Shop Refund and Exchange Policy
At Quinn Harper, we strive to ensure that our customers are completely satisfied with their purchases. Please carefully read our policy regarding refunds and exchanges for items purchased in our High Street shop.
In-Store Purchases: No Refunds or Exchanges
No Refunds: All sales made at our High Street shop are final. We do not offer refunds for any items purchased in-store. Please ensure that you are satisfied with the product before completing your purchase.
No Exchanges: We do not offer exchanges for any items purchased in our High Street shop. All items are sold as-is and cannot be exchanged for a different size, color, or product.
Product Inspection: We encourage all customers to thoroughly inspect products and try them on (if applicable) before making a purchase. Our staff are available to assist with any questions or concerns you may have to ensure you are making an informed decision.
Exceptions: The only exceptions to this policy are for defective products. If you believe an item is defective, please bring it to the attention of our store manager within 7 days of purchase for evaluation. Proof of purchase is required for all claims. If the product is deemed defective, we will offer a replacement.
Customer Service: We value your business and aim to provide excellent customer service. If you have any questions about our policy or need further assistance, please do not hesitate to contact our store staff.