We are happy to refund or exchange items (not including made to order dresses) within 14 days from the date of arrival.
Please note that we operate a strict non-refund / non-exchange policy with all our made to order gowns and bespoke made-to-order gowns.
Please make sure your items are returned new, unused, and with their original packaging and garment tags still attached. We cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label.
Unfortunately, returns that do not meet our guidelines cannot be accepted and shipped back to you.
Please keep the following in mind:
You can return unworn items for up to 14 days from the purchase date.
The item has to be in original condition in original packaging.
Please rest assured that all Quinn Harper items had been through rigorous quality checks to ensure that no fault items passed our quality checks,
additionally we also take a detailed photo of the items prior to packaging as an extra step for random quality checks.
Where we do accept your refund request and the items are returned to us in accordance with these Terms & Conditions and following our Returns Procedure, then you will receive a full refund of the price you paid for the items you have returned unless on our receipt of the items, a refund will not be paid on items that have any of the following:
Any refunds will be processed within 14 days on our receipt of returned items. We will refund you on the credit card used by you to pay.
If you are not satisfied with the way in which we have handled your returns then please email details including your Order Reference to email@example.com.