Refund (For Checkout)
Creating Beautiful Childhood Memories

RETURN POLICY

Online Order Refund and Exchange Policy

At Quinn Harper, we are committed to ensuring that you are satisfied with your online purchases. Please review our refund and exchange policy for items ordered through our website.

Online Purchases: Refund and Exchange Policy

  1. 14-Day Refund and Exchange Window: We offer a 14-day refund and exchange period starting from the day you receive your items. If you are not completely satisfied with your purchase, you may return or exchange it within this timeframe.
  1. Eligible Items: Most items are eligible for a refund or exchange, except for the following:
  1. Condition of Returned Items: To qualify for a refund or exchange, items must be returned in their original condition, unworn, unwashed, with tags attached, and in their original packaging. We reserve the right to refuse refunds or exchanges if the items do not meet these criteria.
  1. Refund Process:
  1. Exchange Process:
  1. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer service team within 2 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
  1. Contact Information:

Thank you for shopping with Quinn Harper.

We appreciate your business and strive to provide you with high-quality products and excellent customer service.

High Street Shop Refund and Exchange Policy

At Quinn Harper, we strive to ensure that our customers are completely satisfied with their purchases. Please carefully read our policy regarding refunds and exchanges for items purchased in our High Street shop.

In-Store Purchases: No Refunds or Exchanges

  1. No Refunds: All sales made at our High Street shop are final. We do not offer refunds for any items purchased in-store. Please ensure that you are satisfied with the product before completing your purchase.
  2. No Exchanges: We do not offer exchanges for any items purchased in our High Street shop. All items are sold as-is and cannot be exchanged for a different size, color, or product.
  3. Product Inspection: We encourage all customers to thoroughly inspect products and try them on (if applicable) before making a purchase. Our staff are available to assist with any questions or concerns you may have to ensure you are making an informed decision.
  4. Exceptions: The only exceptions to this policy are for defective products. If you believe an item is defective, please bring it to the attention of our store manager within 7 days of purchase for evaluation. Proof of purchase is required for all claims. If the product is deemed defective, we will offer a replacement.
  5. Customer Service: We value your business and aim to provide excellent customer service. If you have any questions about our policy or need further assistance, please do not hesitate to contact our store staff.