At Quinn Harper, we are committed to ensuring that you are satisfied with your online purchases. Please review our refund and exchange policy for items ordered through our website.
Online Purchases: Refund and Exchange Policy
14-Day Refund and Exchange Window: We offer a 14-day refund and exchange period starting from the day you receive your items. If you are not completely satisfied with your purchase, you may return or exchange it within this timeframe. Please Note; Once we receive the items in original condition we will refund the money back to your account excluding shipping cost and payment transaction fee.
Eligible Items: Most items are eligible for a refund or exchange, except for the following:
Hair Accessories: Due to hygiene reasons, we cannot accept returns or exchanges for hair accessories.
Clearance Items: Our clearance items are the last available pieces and are offered at special final clearance prices. As these items are heavily reduced and limited to the final pieces in stock, they are non-refundable and non-exchangeable.
Made To Order Dresses: Items purchased as Made To Order dresses are not eligible for refunds or exchanges.
Items Ordered Online and Collected in Store: The item has been viewed and verified in person when collecting, and therefore falls outside the scope of distance-selling returns.
Condition of Returned Items: To qualify for a refund or exchange, items must be returned in their original condition, unworn, unwashed, with tags attached, and in their original packaging. We reserve the right to refuse refunds or exchanges if the items do not meet these criteria. All online orders are dispatched with a black ribbon seal, and any removal, cutting, damage, or tampering with this seal will render the item ineligible for return, refund, or exchange under any circumstances.
Refund Process:
Initiating a Return: To initiate a return, please contact our customer service team at hello@quinnharper.co.uk within 14 days of receiving your order. Include your order number and details of the item(s) you wish to return.
Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
Processing Time: Once we receive your returned items and verify their condition, we will process your refund. Refunds will be issued to the original method of payment and may take up to 10 working days to appear in your account. Please note that we will process a refund to your account, excluding the shipping costs and payment transaction fees.
Exchange Process:
Initiating an Exchange: To exchange an item, contact our customer service team at hello@quinnharper.co.uk within 14 days of receiving your order. Include your order number and details of the item(s) you wish to exchange.
Exchange Shipping: Customers are responsible for shipping costs associated with returning the original item and shipping the replacement item.
Processing Time: Exchanges will be processed once we receive and verify the condition of the original item. We will then ship the replacement item to you.
Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer service team within 2 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
Online Orders Collected In-Store All items collected in store are final sale and not eligible for refund or exchange. When collecting your order, customers are given the opportunity to inspect the item in full at the time of collection to ensure satisfaction with size, design, and condition. Once the item has been accepted and taken from the store, it is considered approved.
This policy is in place as the item has been viewed and verified in person, and therefore falls outside the scope of distance-selling returns.
We appreciate your business and strive to provide you with high-quality products and excellent customer service.
High Street Shop Refund and Exchange Policy
At Quinn Harper, we strive to ensure that our customers are completely satisfied with their purchases. Please carefully read our policy regarding refunds and exchanges for items purchased in our High Street shop.
In-Store Purchases: No Refunds or Exchanges
No Refunds: All sales made at our High Street shop are final. We do not offer refunds for any items purchased in-store. Please ensure that you are satisfied with the product before completing your purchase.
No Exchanges: We do not offer exchanges for any items purchased in our High Street shop. All items are sold as-is and cannot be exchanged for a different size, color, or product.
Product Inspection: We encourage all customers to thoroughly inspect products and try them on (if applicable) before making a purchase. Our staff are available to assist with any questions or concerns you may have to ensure you are making an informed decision.
Exceptions: The only exceptions to this policy are for defective products. If you believe an item is defective, please bring it to the attention of our store manager within 7 days of purchase for evaluation. Proof of purchase is required for all claims. If the product is deemed defective, we will offer a replacement.
Customer Service: We value your business and aim to provide excellent customer service. If you have any questions about our policy or need further assistance, please do not hesitate to contact our store staff.