TERMS & CONDITIONS
Quinn Harper is a trading name of Quinn Harper Limited
is the “Website” which is owned and managed
by Quinn Harper Limited.
“Item” is a product or good sold on www.quinnharper.co.uk
Placing an Order
You should keep a copy of these Terms and Conditions for future reference. We will not always file a copy of the orders made by you.
Each order that you place is an offer to buy those items and we shall accept that offer at our sole discretion, but orders are normally accepted if:
- the items are available
- the items are for delivery to a destination that we deliver to
- your credit or account card is authorised for the transaction.
We will confirm receipt of your order through our automatic screen confirmation of the order and we may also follow this up with an Order Confirmation
We accept payment by debit card and credit card, as set out on http://www.quinnharper.co.uk.
Payment for the items and related costs will be due at the time we accept your order and we will usually attempt to take payment once we have received the order.
You confirm to us that you are authorised to use the payment method that you provide to us when placing your order. We may carry out security checking to confirm that this is the case.
If your payment method is not authorised, we may refuse to accept your order and we will not have any responsibility for the non-delivery of the items.
We are also not responsible for any charges or penalties which may be imposed by the payment provider as a result of payment being processed in respect of your order.
Delivery and Collection
All delivery and collection dates on www.quinnharper.co.uk are given only for general guidance.
In most cases we are able to deliver the items to you within our estimated delivery times and, where we anticipate that this may be delayed, we will contact you to inform you of this delay.
We will fulfil your order by the date and time set out in the Dispatch Confirmation email or, if no date or time is specified, within a reasonable period from the date of the Dispatch Confirmation email, unless there are exceptional circumstances.
Where the items are to be delivered, we shall attempt to deliver the items to the address you specify for delivery, or if none, to the billing address of the credit or debit card you supply.
It is important that these addresses supplied by you to us are accurate.
In most cases, a signature will be required from you or the recipient on delivery. Items supplied are not for resale.
If we are unable to deliver the items to you or if the items are not collected, then we will be entitled to hold the item for you, until all payments of the return fee and charges due to non-delivery and re-shipment cost have been paid in full.
It is important that you check your items upon receipt and always before use.
If any errors occur or issues arise then these need to be reported to us within 5 days on email@example.com quoting your Order Reference and a brief description of the issue so we can investigate, failure to do so within the 5 days of receiving the items may result in us being unable to provide a refund.
We accept cancellation of an order that had been processed in 1hour.
If you are not happy with your purchase, we will be glad to refund or exchange your purchase.
Please keep the following in mind:
You can return unworn items for up to 14 days from the purchase date.
The item has to be in original condition in original packaging.
Please rest assured that all Quinn Harper items had been through rigorous quality checks to ensure that no fault items passed our quality checks,
additionally we also take a detailed photo of the items prior to packaging as an extra step for random quality checks.
Where we do accept your refund request and the items are returned to us in accordance with these Terms & Conditions and following our Returns Procedure, then you will receive a full refund of the price you paid for the items you have returned unless on our receipt of the items, a refund will not be paid on items that have any of the following:
- not in their original packaging
- not in pristine condition
Any refunds will be processed within 14 days on our receipt of returned items. We will refund you on the credit card used by you to pay.
If you are not satisfied with the way in which we have handled your returns then please email details including your Order Reference to firstname.lastname@example.org