TERMS & CONDITIONS
Quinn Harper is a trading name of Quinn Harper Limited www.quinnharper.co.uk is the “Website” which is owned and managed by Quinn Harper Limited. “Item” is a product or good sold on https://www.quinnharper.co.uk.
PLACING AN ORDER
You should keep a copy of these Terms and Conditions for future reference. We will not always file a copy of the orders made by you.
Each order that you place is an offer to buy those items and we shall accept that offer at our sole discretion, but orders are normally accepted if:
- the items are available
- the items are for delivery to a destination that we deliver to
- your credit or account card is authorised for the transaction.
We will confirm receipt of your order through our automatic screen confirmation of the order and we may also follow this up with an Order Confirmation.
We accept payment by debit card and credit card, as set out on quinnharper.co.uk.
Payment for the items and related costs will be due at the time we accept your order and we will usually attempt to take payment once we have received the order.
You confirm to us that you are authorised to use the payment method that you provide to us when placing your order. We may carry out security checking to confirm that this is the case.
If your payment method is not authorised, we may refuse to accept your order and we will not have any responsibility for the non-delivery of the items.
We are also not responsible for any charges or penalties which may be imposed by the payment provider as a result of payment being processed in respect of your order.
DELIVERY AND COLLECTION
All delivery and collection dates on quinnharper.co.uk are given only for general guidance.
In most cases we are able to deliver the items to you within our estimated delivery times and, where we anticipate that this may be delayed, we will contact you to inform you of this delay.
We will fulfil your order by the date and time set out in the Dispatch Confirmation email or, if no date or time is specified, within a reasonable period from the date of the Dispatch Confirmation email, unless there are exceptional circumstances.
Where the items are to be delivered, we shall attempt to deliver the items to the address you specify for delivery, or if none, to the billing address of the credit or debit card you supply.
It is important that these addresses supplied by you to us are accurate.
In most cases, a signature will be required from you or the recipient on delivery. Items supplied are not for resale.
Duty and custom fees are set by the destination country customs authorities and is not included in your order total at the time of purchase. Any duties or taxes incurred are the responsibilities of the customer and will have to be paid by the customer.
We very much look forward to welcoming you, in person to our London showroom, where you can find our collection, without incurring any taxes, duties or delivery costs.
If we are unable to deliver the items to you or if the items are not collected, then we will be entitled to hold the item for you, until all payments of the return fee and charges due to non-delivery and re-shipment cost have been paid in full. Exception made to order dresses where we have a strict no refund/ no exchange policy.
It is important that you check your items upon receipt and always before use.
If any errors occur or issues arise then these need to be reported to us within 5 days on firstname.lastname@example.org quoting your Order Reference and a brief description of the issue so we can investigate, failure to do so within the 5 days of receiving the items may result in us being unable to provide a refund.
In certain circumstances, before your order has been made/dispatched, we may be able to cancel your order. Please contact us by telephone or email as soon as possible after placing your order, and Customer Service will advise if cancellation is available.
We are happy to refund or exchange items ( not including pre-order dresses, hair accessories, in the shop purchase and Black Friday sale orders ) within 14 days from the date of order.
Please note that we operate a strict non-refund / non-exchange policy with all pre-order dresses, hair accessories, in the shop purchase and Black Friday sale orders.
Please make sure your items are returned new, unused, and with their original packaging and garment tags still attached. We cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label.
Unfortunately, returns that do not meet our guidelines cannot be accepted and shipped back to you.
Please keep the following in mind:
You can return unworn items for up to 14 days from the online purchase date.
The item has to be in original condition in original packaging.
Please rest assured that all Quinn Harper items had been through rigorous quality checks to ensure that no fault items passed our quality checks,
additionally we also take a detailed photo of the items prior to packaging as an extra step for random quality checks.
Where we do accept your refund request and the items are returned to us in accordance with these Terms & Conditions and following our Returns Procedure, then you will receive a full refund of the price you paid for the items you have returned unless on our receipt of the items, a refund will not be paid on items that have any of the following:
- not in their original packaging
- not in pristine condition
Any refunds will be processed within 14 days of returned items. We will refund you on the credit card used by you to pay.
Once we receive the items in original condition we will refund the money back to your account excluding shipping cost and payment transaction fee.
If you are not satisfied with the way in which we have handled your returns then please email details including your Order Reference to email@example.com.
Please arrive on time at your scheduled time. If you late more than 10 minutes you losing your appointment and money so you have to book a new appointment.
A minimum of 4 hours notice is required to RESCHEDULE or CANCEL your appointment.
All try on appointments are subject to a £20 fee, which is redeemable against the purchase of over £250 a gown or Suit on the day only.