Ivory Serenade

DELIVERY & RETURNS

United Kingdom

• Next Day Delivery – £20 (ID & Signature Required)

International Delivery

• Europe & USA – £75 (3–5 working days)
• Gulf Countries£95 (5–10 working days)£135 Express Delivery (3–5 working days)
• Rest of the World – £135 (7–10 working days)

All delivery timeframes are estimates and may be subject to customs clearance procedures, flight availability, or courier delays beyond our control.

Where possible, we will always do our best to keep you informed.

Important Delivery Information

• A signature may be required upon delivery
• Customers are responsible for providing accurate shipping details
• Customs duties, taxes, and import charges are not included and remain the responsibility of the recipient

 UNITED KINGDOM – ONLINE ORDERS

Returns & Exchanges

We hope you love your Quinn Harper piece. However, if you change your mind, you may request a return within 14 days of receiving your order.

To initiate a return, please contact our team within this period at:

hello@quinnharper.co.uk

Once your return request has been approved, the item must be returned within 14 days.

Eligibility

Returned items must be:

• Unworn and unused
• In original condition
• With all tags attached
• Returned in original packaging

Please note:
Any complimentary gift included with your order must also be returned in its original condition in the event of a refund.

Refunds

Once your return has been received and approved, refunds will be issued to the original payment method within 14 days.

Please note:

• Original shipping charges are non-refundable
• Payment transactions Fees are non-refundable
  All card and online payments are subject to processing fees charged to Quinn Harper by banks and payment providers.
• In the event of an approved return or cancellation, these transaction fees are non-refundable and may be deducted from the final refund amount. Fees vary depending on the payment method and country of transaction.

Return Shipping

• Return shipping costs are the responsibility of the customer
• We strongly recommend using a tracked and insured return service
• Quinn Harper is not responsible for items lost or damaged during return transit

 INTERNATIONAL ORDERS

We are delighted to serve clients worldwide.

Due to international shipping costs, customs procedures, and the nature of luxury occasionwear, international orders are generally considered final sale.

However, in exceptional circumstances and at our discretion, a return request may be reviewed under the following conditions:

• Return shipping costs remain the responsibility of the customer
• Original shipping charges are non-refundable
• Customs duties and taxes are non-refundable
• Any charges incurred when re-importing goods into the United Kingdom may be deducted from the refund

We strongly recommend contacting our team before purchase for sizing and styling guidance to ensure confidence in your selection.

Our team is always happy to provide sizing and styling guidance before purchase. However, the final size selection and purchase decision remains the responsibility of the customer.

 MADE-TO-ORDER PIECES

Each made-to-order design is individually created especially for your child.

For this reason:

Made-to-order items are non-refundable and non-exchangeable

Our team is always happy to provide sizing and styling guidance before purchase. However, the final size selection and purchase decision remains the responsibility of the customer.

 CLEARANCE ITEMS

All clearance, outlet, promotional, and sale items are:

Final sale – non-refundable and non-exchangeable

These pieces are offered as final available stock at exceptional pricing.

 HAIR ACCESSORIES

Due to hygiene reasons:

Hair accessories cannot be returned or exchanged

 IN-STORE PURCHASES (CHELSEA BOUTIQUE)

All purchases made in our Chelsea boutique are considered:

Final sale – no refunds or exchanges

We kindly encourage clients to carefully review sizing, design, and fit prior to completing their purchase. Our team is always available to assist and ensure you feel confident in your selection.

 ONLINE ORDERS COLLECTED IN-STORE

All online orders collected from our Chelsea boutique are considered:

Final sale – non-refundable and non-exchangeable

At the time of collection, customers are given the opportunity to inspect their order in full, including size, design, colour, and condition, before accepting the item.

Once the order has been collected and accepted from the boutique, it is considered approved and completed in person.

As the item has been viewed and verified at collection, these purchases fall outside the scope of standard distance-selling returns.

 FAULTY OR INCORRECT ITEMS

If you believe you have received an incorrect or faulty item, please contact us within 48 hours of delivery.

As part of our quality control process for luxury occasionwear, all orders are individually inspected, photographed, and documented prior to dispatch to ensure they leave our boutique in perfect condition.

Where appropriate, we will review the matter carefully and provide a suitable resolution in accordance with consumer rights.

 Preserving the Quality of Our Pieces

At Quinn Harper, each piece is carefully prepared and presented with great attention to detail to ensure every client receives their dress in beautiful original condition.

Due to the delicate nature of luxury children’s occasionwear, we kindly ask customers to handle all items with care. Our policies are designed to protect the quality, craftsmanship, and presentation of each piece for every family we serve.

We sincerely appreciate your understanding and support.

 CONTACT

Email: hello@quinnharper.co.uk
Phone: 020 3055 0160
Address: 331 King’s Road, Chelsea, London SW3 5ES