DELIVERY & RETURNS

RETURN POLICY

Online Order Refund and Exchange Policy

At Quinn Harper, we are committed to ensuring that you are satisfied with your online purchases. Please review our refund and exchange policy for items ordered through our website.

Online Purchases: Refund and Exchange Policy

1. 14-Day Refund and Exchange Window: We offer a 14-day refund and exchange period starting from the day you receive your items. If you are not completely satisfied with your purchase, you may return or exchange it within this timeframe. Please Note; Once we receive the items in original condition we will refund the money back to your account excluding shipping cost and payment transaction fee.

2. Eligible Items: Most items are eligible for a refund or exchange, except for the following:

• Hair Accessories: Due to hygiene reasons, we cannot accept returns or exchanges for hair accessories.
• Made To Order Dresses: Items purchased as Made To Order dresses are not eligible for refunds or exchanges.
• Items Ordered Online and Collected in Store: The item has been viewed and verified in person when collecting, and therefore falls outside the scope of distance-selling returns.

3. Condition of Returned Items: To qualify for a refund or exchange, items must be returned in their original condition, unworn, unwashed, with tags attached, and in their original packaging. We reserve the right to refuse refunds or exchanges if the items do not meet these criteria.
   All online orders are dispatched with a black ribbon seal, and any removal, cutting, damage, or tampering with this seal will render the item ineligible for return, refund, or exchange under any circumstances.

4. Refund Process:

• Initiating a Return: To initiate a return, please contact our customer service team at hello@quinnharper.co.uk within 14 days of receiving your order. Include your order number and details of the item(s) you wish to return.
• Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
• Processing Time: Once we receive your returned items and verify their condition, we will process your refund. Refunds will be issued to the original method of payment and may take up to 10 working days to appear in your account. Please note that we will process a refund to your account, excluding the shipping costs and payment transaction fees.

5. Exchange Process:

• Initiating an Exchange: To exchange an item, contact our customer service team at hello@quinnharper.co.uk within 14 days of receiving your order. Include your order number and details of the item(s) you wish to exchange.
• Exchange Shipping: Customers are responsible for shipping costs associated with returning the original item and shipping the replacement item.
• Processing Time: Exchanges will be processed once we receive and verify the condition of the original item. We will then ship the replacement item to you.

6. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer service team within 2 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
   
7. Online Orders Collected In-Store
   All items collected in store are final sale and not eligible for refund or exchange. When collecting your order, customers are given the opportunity to inspect the item in full at the time of collection to ensure satisfaction with size, design, and condition. Once the item has been accepted and taken from the store, it is considered approved.
   
   This policy is in place as the item has been viewed and verified in person, and therefore falls outside the scope of distance-selling returns.
   
8. Contact Information:

• Customer Service Email: hello@quinnharper.co.uk
• Customer Service Phone: 02030550160

Thank you for shopping with Quinn Harper.

We appreciate your business and strive to provide you with high-quality products and excellent customer service.

High Street Shop Refund and Exchange Policy

At Quinn Harper, we strive to ensure that our customers are completely satisfied with their purchases. Please carefully read our policy regarding refunds and exchanges for items purchased in our High Street shop.

In-Store Purchases: No Refunds or Exchanges

1. No Refunds: All sales made at our High Street shop are final. We do not offer refunds for any items purchased in-store. Please ensure that you are satisfied with the product before completing your purchase.
2. No Exchanges: We do not offer exchanges for any items purchased in our High Street shop. All items are sold as-is and cannot be exchanged for a different size, color, or product.
3. Product Inspection: We encourage all customers to thoroughly inspect products and try them on (if applicable) before making a purchase. Our staff are available to assist with any questions or concerns you may have to ensure you are making an informed decision.
4. Exceptions: The only exceptions to this policy are for defective products. If you believe an item is defective, please bring it to the attention of our store manager within 7 days of purchase for evaluation. Proof of purchase is required for all claims. If the product is deemed defective, we will offer a replacement.
5. Customer Service: We value your business and aim to provide excellent customer service. If you have any questions about our policy or need further assistance, please do not hesitate to contact our store staff.

Thank you for your understanding and for shopping with Quinn Harper.

DELIVERY AND COLLECTION

Delivery Options

United Kingdom
£20 – Next Day Delivery (ID & Signature Required)

USA & Europe
£75 – 3–7 working days

Rest of the World
£135 – 7–10 working days

All delivery times are estimates and may be subject to customs or courier delays beyond our control.

All delivery and collection dates on quinnharper.co.uk are given only for general guidance.

In most cases we are able to deliver the items to you within our estimated delivery times and, where we anticipate that this may be delayed, we will contact you to inform you of this delay.

We will fulfil your order by the date and time set out in the Dispatch Confirmation email or, if no date or time is specified, within a reasonable period from the date of the Dispatch Confirmation email, unless there are exceptional circumstances.

Where the items are to be delivered, we shall attempt to deliver the items to the address you specify for delivery, or if none, to the billing address of the credit or debit card you supply.

It is important that these addresses supplied by you to us are accurate.

In most cases, a signature will be required from you or the recipient on delivery. Items supplied are not for resale.

Duty and custom fees are set by the destination country customs authorities and is not included in your order total at the time of purchase. Any duties or taxes incurred are the responsibilities of the customer and will have to be paid by the customer.

We very much look forward to welcoming you, in person to our London showroom, where you can find our collection, without incurring any taxes, duties or delivery costs.

If we are unable to deliver the items to you or if the items are not collected, then we will be entitled to hold the item for you, until all payments of the return fee and charges due to non-delivery and re-shipment cost have been paid in full. Exception made to order dresses where we have a strict no refund/ no exchange policy.

It is important that you check your items upon receipt and always before use.

If any errors occur or issues arise then these need to be reported to us within 5 days on hello@quinnharper.co.uk quoting your Order Reference and a brief description of the issue so we can investigate, failure to do so within the 5 days of receiving the items may result in us being unable to provide a refund.